Tuesday, July 14, 2009

Quote to Reflect On - 07/14/09

“It costs so much to be a full human being that there are very few who have the enlightenment, or the courage, to pay the price … One has to abandon altogether the search for security, and reach out to the risk of living with both arms. One has to embrace the world like a lover, and yet demand no easy return of love. One has to accept pain as a condition of existence. One has to court doubt and darkness as the cost of knowing. One needs a will stubborn in conflict, but apt always to the total acceptance of every consequence of living and dying.”

 

~ Morris L. West, The Shoes of the Fisherman

Wednesday, July 1, 2009

July/August Issue of Collector Mentor Now Available

The latest issue of collector mentor is now available for download.
Not a subscriber? Visit our website for a complimentary copy or to sign up!

Wednesday, May 27, 2009

Do you think you can change the world?

Here is a inspiring video that I came across while reviewing a blog post titled 100 Incredibly Inspiring Videos for Leaders. Lot's of other great videos in that post, be sure to visit and enjoy!


Wednesday, May 20, 2009

A little something for the teachers, trainers, and mentors ...

Came across this presentation and not only liked the design, but also the message. Thought I'd share ...

Friday, May 8, 2009

Friday's Quote To Reflect On - 05/08/09

“We can't solve problems by using the same kind of thinking we used when we created them.”

~ Albert Einstein

Tuesday, May 5, 2009

Customer Service/Sales No-No!

Warning! Rant ahead...

I called a company today to place an order. The lady that answered told me that the person that I needed to speak to was out and that I should call back in an hour to see if she was back. I asked if I could leave a message that way they could call back when it was convenient for them. I was told "No, just call back."

Are you serious? I am the customer! I am not going to chase you around. Where is the service?

The result? $1500 order placed with competitor. Get that girl a raise!

Friday, May 1, 2009

May/June Issue of Collector Mentor Now Available

The latest issue of collector mentor is now available for download.
Not a subscriber? Visit our website for a complimentary copy or to sign up!

Thursday, April 30, 2009

Porter's Five Forces 101

Over three decades ago Michael Porter developed his 5 Forces Analysis. Since then his model has been used by many companies to help shape their business strategy.

Here is a quick 101:

You can see a diagram here c/o QuickMBA.com.

You can download a worksheet here c/o Mindtools.com.

You can also hear/see Michael talk about the 5 Forces here:

Tuesday, April 28, 2009

Three Industry Pros Appointed to collector mentor Editorial Advisory Board

Three Industry Pros Appointed to collector mentor Editorial Advisory Board
Brockman, Canter, and Freeland add niche experience, diversity

ADEL, IOWA (April 28, 2009)Skills World, publisher of the popular credit and collections training tool collector mentor, announces the appointment of Bill Brockman, Ronald S. Canter, Esq., and Carol Freeland to the publication’s editorial advisory board.

“The decision to expand the number of board members from five to eight was driven by an increasingly diverse subscriber base,” said Gary Jensen, chief learning officer for Skills World. “As our subscriber base branches into niche markets, we want to fully consider our audience’s needs and ensure that editorial provides balanced coverage.”

Brockman is a Government Collection Specialist with GE Healthcare. With more than 16 years of accounts receivable experience, his background includes third-party collections, healthcare receivables consulting, legal collections, repossessions, and commercial collections. In addition to his accounts receivables industry experience, Brockman spent 15 years in the United States Army where he was awarded numerous service and achievement medals. Brockman is a graduate from Cardinal Stritch University.

“Bill’s collections and credit risk experience at such well known companies as TMP Worldwide, CNAC, and Kohn Law Firm will add strength and depth to the board’s knowledge base,” Jensen said.

Canter, founding member of The Law Offices of Ronald S. Canter, is a recognized authority on creditors’ rights and credit and collection regulations. Canter is an AV rated attorney who has also served in leadership roles with ACA International, the National Association of Retail Collection Attorneys, as well as local and state bar associations. Canter was the counsel of record for the National Association of Retail Collection Attorneys in Heintz v. Jenkins, the only FDCPA case to reach the Supreme Court. He is a graduate from the University of Maryland School of Law.

“Ron is very highly regarded in the industry for his leadership, dedication, and knowledge. His advanced understating of credit and collection regulations is a tremendous addition,” Jensen said.

Freeland is president and founder of consulting firm Acts Plus. A seasoned executive, Freeland worked with PRM Financial Services for 16 years overseeing human resources, compliance, operations, and training functions among other duties. She has served as the chair for ACA International’s Asset Buyers Division since 2004 and she has been a familiar face on Capitol Hill. Freeland is a graduate from Miami University in Oxford, Ohio.

“Carol’s experience, professional accomplishments, and keen industry insight will further balance the overall perspective of the board,” Jensen said.

The editorial advisory board also includes Michelle Dunn, president of Michelle Dunn’s Credit and Collections Association; David Glezerman, bursar at Temple University; Matthew Campbell, collections manager at Remit Corporation; Matt Twitty, customer care manager at Advantage Travel; and Debra Schulze, vice president of collections at VyStar Credit Union.

As the premier skill-development publication for frontline credit and collections professionals, collector mentor delivers insightful and powerful articles in the areas of collections, credit, skiptracing, industry regulations, and soft business skills.

For more information about collector mentor, or to download a sample electronic copy, please visit http://www.collectormentor.com/.

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Notes for Editors

About collector mentor
collector mentor is a bi-monthly publication designed to meet the very specific needs of frontline credit and collection professionals. Each issue provides subscribers with information on a variety of topics including industry laws, collection techniques, soft-business skills, and more. Electronic subscriptions are available for $99 per year. Hard copy subscriptions, which include an electronic copy, are available for $159 per year.

About Skills World
Skills World is a professional training and business services company located in Adel, Iowa. Founded in 2007 by Gary Jensen, Skills World exists to help individuals and companies realize greater levels of success, enjoyment, and satisfaction in what they do by closing the gap between where they are and where they want to be. A commitment to clients’ goals and needs allows Skills World to offer long-lasting partnerships based on trust, effectiveness, and affordability.

For more information please visit http://www.skillsworld.org/ or call (515) 339-5899. Skills World, its logo, and collector mentor are trademarks of Skills World.

Friday, April 24, 2009

Friday's Quote to Reflect on - 04/24/09

“It’s easy finding reasons why other folks should be patient.”

 

~ George Eliot